RETURN / REFUND POLICY
General terms and conditions of sale and delivery of Kras V.O.F..
Article 1. COOLING OFF PERIOD AND WITHDRAWAL
General
1.1. In this article, the following terms mean the following:
Consumer: Other party who is a natural person who acts for purposes that fall outside his business or professional activity.
Cooling off period: the period within which the Consumer may invoke the right of withdrawal.
Right of withdrawal: the right to dissolve the distance contract within the Cooling Off Period in accordance with this article 1.
Distance contract: the agreement between Kras V.O.F. and the Consumer who is closed within the framework of an organized system for distance sales or services without the simultaneous personal presence of Kras V.O.F. and Consumer and whereby, up to and including the moment of conclusion of the agreement, only one or more means of distance communication is used.
1.2. The Consumer can revoke a Distance Agreement concluded by him without stating reasons until a period of 14 days (the Cooling Off Period) has expired. Non-consumers are excluded from this right. The burden of proof for the correct and timely exercise of this right rests on the Consumer.
1.3. The Cooling Off Period referred to in Article 1.1 commences:
– the day on which the Consumer or a third party designated by the Consumer, who is not the carrier, has received the item; or:
– the day on which the Consumer or a third party designated by the Consumer, who is not the carrier, has received the last item, if the Consumer has ordered several items in the same order that are delivered separately; or:
– the day on which the Consumer or a third party designated by the Consumer, who is not the carrier, has received the last consignment or the last part if the delivery of an item consists of several consignments or parts; or
– the day on which the Consumer or a third party designated by the Consumer, who is not the carrier, has received the first item for an agreement that extends to the regular delivery of items during a certain period.
Invoking the right of withdrawal
1.4. The Consumer can invoke the Right of Withdrawal by submitting a withdrawal form to Kras V.O.F. before the end of the Cooling Off Period. or in another unambiguous way, for example via info@Kras V.O.F..nl. Kras V.O.F. can ask for the reason for withdrawal, but it is not obligatory to answer this. In the event of withdrawal, the Consumer must state the relevant order number and the relevant products. The Consumer can also invoke the right of withdrawal before the product has been received.
1.5 Kras V.O.F. sends an acknowledgment of receipt immediately upon receipt of this notification.
1.6 The Consumer is obliged to handle the product with care during the Cooling Off Period. The Consumer may view and fit the product, but not use it. It must be returned undamaged, sealed, complete and if reasonably possible in the original packaging.
1.7. The Consumer is only liable for depreciation of the product that is the result of treatment of the product that went beyond what is necessary to determine its nature, characteristics and functioning.
1.8 Unless Kras V.O.F. has offered to collect the goods delivered on the basis of the terminated agreement, the Consumer shall immediately return the goods received by him or hand them over to Kras V.O.F. or to a person whom Kras V.O.F. is authorized to receive the goods.
1.9 The Consumer bears the direct costs of returning the item, unless Kras V.O.F. has failed to inform the Consumer that he must bear these costs.
1.10 If a complete order is returned, any goodies supplied must also be returned. If these are not returned, they can be charged.
Refund with Right of Withdrawal
1.11 Kras V.O.F. will reimburse all payments received from the Consumer pursuant to the terminated agreement, including delivery costs, immediately after dissolution in accordance with article 1.2, but at the latest within 14 (fourteen) days after the day of receipt of the declaration of dissolution. Kras V.O.F. uses the same payment method as used by the Consumer, unless the Consumer has expressly agreed to another payment method and on the understanding that the Consumer may not incur any costs as a result. Without prejudice to the foregoing, Kras V.O.F. is not obliged to repay the additional costs, if the Consumer expressly uses a method other than the one specified by Kras V.O.F. has chosen the least expensive standard delivery method offered. Unless Kras V.O.F. has offered to collect the goods delivered on the basis of the dissolved agreement, Kras V.O.F. postpone repayment until the goods have been received or the Consumer has demonstrated that he has returned the goods, whichever comes first.
1.12. In the event of cancellation by non-consumers, all Kras V.O.F. costs incurred with regard to the order or assignment as well as the lost profit are immediately due and payable, with a minimum of 10% of the principal sum, all to be increased as far as necessary by any possible costs incurred by Kras V.O.F. damage suffered as a result of the cancellation.
1.13. Kras V.O.F. is authorized to pass on the shipping costs.
Excluded from Right of Withdrawal
1.14 A right of withdrawal does not apply to:
an agreement to provide services, after fulfillment of the agreement, if:
1°. the fulfillment has started with the express prior consent of the Consumer; and
2°. the Consumer has declared to waive his right of dissolution as soon as Kras V.O.F. has fulfilled the agreement;
a sale concerning:
1°. the delivery of items manufactured according to the Consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the Consumer, or which are clearly intended for a specific person;
2°. the delivery of items that spoil quickly or that have a limited shelf life;
3°. the delivery of items that are irrevocably mixed with other items after delivery due to their nature;
the delivery of digital content that has not been delivered on a tangible medium, insofar as the fulfillment has started with the express prior consent of the Consumer and the Consumer has declared that he thereby waives his right of termination.